You can submit an exchange, return and refund request within 30 days of receiving the package. To be eligible for an exchange, return and refund you need to meet the following conditions: The product must be unused, with its labels and original packaging intact.

There are some non-returnable items:

  • Gift card
  • Personalized items
  • Items you have used

Exchange and return

For returns and exchanges, first send us a request via email: [email protected] with a picture of your package and your order number. We will review your request and reply to you via email within 24 hours. If your request is accepted, you will receive instructions and a return address.


After we receive your package. We will email you a notification, your refund will be processed and completed within 6 business days.

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