Shipping to over 200 countries. We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
Delivery time = Processing time + Transit time.
Processing time: 5-7 business days.
Transit time: Varies by location. These are our estimates:
*ESTIMATED SHIPPING TIME
9-20 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Mexico, Central America, South America
15-30 Business days
This doesn’t include our 5-7 business day processing time.
Please note: For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
ARCATFISH will accept exchanges and returns of unworn and unwashed garments within 15 days of the date of purchase, on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.
Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed.
Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
Return address: 63 Nguyen Oanh Street , Go Vap District, Ho Chi Minh City, Ho Chi Minh Province 700000, Viet Nam.
Customer is responsible for the return and exchange shipping rate.
Restock fee: We do not charge restock fee.
Note: Returns are only accepted when the item has not been used or washed and in the same condition that you received it.
Give us a shout if you have any other questions and/or concerns.
Email: [email protected]